Description

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary:

The Benefits Enrollment Counselor plays a key role on the Enrollment Success Team, serving as a trusted guide for employees navigating their benefits journey. This individual contributor position not only provides education and support, but also actively manages and completes benefits enrollments for employees. Through meaningful engagement, clear education, and empathetic support, the Benefit Enrollment Counselor delivers an effortless enrollment experience—ensuring every employee feels informed, confident, and cared for throughout their benefits journey.

Principal Duties and Responsibilities:

Enrollment Focus 60%

• Support inbound, scheduled, and outbound calls in a fast-paced call center environment.
• Guide employees through benefit enrollment process for core and voluntary.
• Educate employees on available benefits using clear explanations and relatable examples.
• Deliver client-facing presentations via webinars to educate and inform employees.
• Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented.

Compliance and Customer Care 30%

• Maintain confidentiality of participant information in compliance with HIPAA and company standards.
• Actively listen and respond to employee questions with clarity, empathy, and professionalism.
• Provide seamless experiences by communicating next steps and resolving inquiries effectively.

Training & Coaching 10%

• Participate in ongoing training and development to stay current on products and process updates, while applying coaching feedback to improve customer engagement and deliver proactive customer support.
• Collaborate with team leads and managers to ensure smooth and successful enrollment processes.
• Other duties as assigned.

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills, with strong active listening ability.

Demonstrated ability to manage multiple tasks simultaneously while maintaining precision and accuracy; actively achieving goals set with manager.

Comfortable working in a dynamic, phone-based environment.

Proficiency with Microsoft Office Suite and enrollment platforms (e.g., Selerix, Employee Navigator, ADP).

Commitment to confidentiality, professionalism, and data security.

Adaptable and receptive to feedback in a fast-changing environment.

Job Specifications:

Required education: High school diploma or equivalent.
Preferred education: Associate degree.

Required experience: Minimum of three (3) years in benefits, insurance, or call center environment.

Preferred experience: Prior experience in employee benefits counseling or enrollment services.

Required professional licensure or certification: Active and Continuous Life and Health Insurance License; continued education in states where it is required.

Preferred professional licensure or certification: Bilingual proficiency to support a diverse employee population.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant's specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we're a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about The Standard, visit www.standard.com or follow us on LinkedIn and Instagram.

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